Orders are processed and shipped on business days only. Monday through Friday, 9:00am – 4:00pm GMT. Excludes U.S. and Nigerian Federal Holidays.
All orders are liable to acceptance. We will contact you if needed.
Our Delivery Cost:
Lagos island 1000
Lagos mainland 1500
Lagos Outskirts 2000
Outside Lagos 3500
Outside Nigeria 18000
Please note we are not responsible for incorrect delivery addresses provided at checkout and cannot change the address after order has shipped out from our facilities.
This applies for returns and any failed delivery from the carrier.
NIGERIA SAME DAY DELIVERY
This costs N3000 and up ‘ prices vary based on location . This service only applies to orders in within Lagos Nigeria. Customer must have provided delivery details (Name, phone number & address) and made payment before 12pm of that day.
ORDER CHANGE OR CANCELLATION
In order to get your order to you as quickly as possible, we begin processing an order immediately after it is placed. For this reason, there is a very short time frame to make any changes or cancellations to an order once it has been placed.
Please contact us at:
+234 706 426 8986
our Instagram handle @tediyi on Instagram or email us hello@tedibeautyhub.com to see if we can still cancel/change your order.
CUSTOMS, IMPORT FEES AND IMPORT RESTRICTIONS
If you’re ordering from our Nigerian store to UK, Canada or outside of the US, your order may be subject to customs and import duties. Tediyi has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country. You may contact your local customs office for more information on the current charges
Some countries may restrict the import of certain items. You may contact your local customs office for more information on which items are eligible to be imported in your country.
NO REFUND OR RETURN POLICY
We do not engage in refunds, credit purchasing or accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at
+234 706 426 8986
our Instagram handle @tediyi
or email hello@tedibeautyhub.com
with details of the product and the defect.
If you are allergic to fish, carrots or vitamin C we advise you to not use any of our products containing Caviar, Carrot or Vitamin C. You can contact any of our business lines to question the content. We do not take responsibility for any form of allergic reactions from our products.
FOR DAMAGED ITEMS AND OTHER COMPLAINTS
Contact:
+234 706 426 8986
If package was received damaged, please email photos of the damage and include the name used to place order and phone number Image should be sent to any of our business lines. All packaging material and damaged goods must be kept in the original form as received. The packaging and item(s) shipped must not be sent back to the shipper until a claim is complete. If customer does not keep original packaging damaged we cannot resend a new one.